We offer custom tailored human factor training in the area of aviation and medicine and for personnel working in high risk environments.
Additionally we provide management coaching.
Historical evolution/development
The requirements in commercial aviation have demanded for several years that managers, flying and technical personnel require basic and recurrent training in the area of human factors. These requirements were based on lessons learned from medical / aviation studies and accidents reports. The gained knowledge showed that 60% to 90% of the failures were caused by lack of professional human behaviour. Thus the continuous improvement of processes and further development of personal behaviour/skills is paramount to achieve safe and efficient operations. It can be clearly concluded from these papers that personal deficits in both technical expertise and non-technical competence of the individual were contributing factors leading to accidents. To mention some of these contributing factors here are a few examples:
- bad working climate
- loss of situational awareness
- poor communication
- insufficient cooperation
- poor leadership
- inadequate risk management
- wrong decision making
- steep hierarchies
- wrong priorities
- economic pressure
- wrong reward systems
- blame culture instead of safety culture
- lack of error tolerant systems
